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Our two stage complaints process
Stage 2 complaints
You can ask for a review at Stage 2 if you've received a reply to your Stage 1 complaint and feel that:
- we haven't fully responded to your concerns
- you’ve more evidence to support your complaint
- you're unhappy with our proposed resolution
- you're unhappy with the outcome of our investigation
You should tell us why you remain unhappy and what you would like us to do differently. Alternatively, please email complaints@hart.gov.uk or write to: PA to the Chief Executive at Hart District Council, Civic Offices, Harlington Way, Fleet, GU51 4AE.
What happens next?
An Executive Director will investigate your Stage 2 complaint and our Chief Executive will review the response. We will reply to your complaint within 20 working days.