Our two stage complaints process

Stage 2 complaints

Start your stage 2 complaint

You can ask for a review at Stage 2 if you've received a reply to your Stage 1 complaint and feel that:

  • we haven't fully responded to your concerns
  • you’ve more evidence to support your complaint
  • you're unhappy with our proposed resolution
  • you're unhappy with the outcome of our investigation

You should tell us why you remain unhappy and what you would like us to do differently. Alternatively, please email complaints@hart.gov.uk  or write to: PA to the Chief Executive at Hart District Council, Civic Offices, Harlington Way, Fleet, GU51 4AE. 

What happens next?

An Executive Director will investigate your Stage 2 complaint and our Chief Executive will review the response. We will reply to your complaint within 20 working days.