Contact us

Where to find our office in Fleet and how to contact our main services

Hart map
Where to find our office in Fleet

General enquiries

Please use our online form to contact us about general enquiries, ask a question or report a problem.

Contact us about general enquiries

Customer services team

01252 622122

Monday to Thursday 8.30am to 5pm

Friday 8.30am to 4.30pm


Our webchat service enables you to speak online to a member of our Customer Services team without having to make a phone call or visit us.

Monday to Thursday 8.30am to 5pm

Friday 8.30am to 4.30pm

Webchat advisors can help with:

  • abandoned vehicles
  • bulky collections
  • environmental health
  • waste, recycling and garden waste
  • licensing
  • pest control
  • trees

Unfortunately, we are unable to answer Council Tax or benefit enquiries via webchat. Please call 01252 622122 to speak to a Council Tax or Housing Benefit officer.

Out of hours contact

If you need to contact us and cannot wait until the next working day, you can call our out of hours number on 01252 774477.

The types of emergencies we cover outside normal working hours are:

  • homelessness
  • noise affecting a substantial number of residents, such as continually sounding car or house burglar alarms

Hampshire Police deal with any emergencies on the highway. You can contact them by calling 101.

Council services and departments       

Antisocial behaviour and Community Safety

01252 774476

Building Control including Building Regulations

01252 398715

Council Tax

01252 622122

Dogs service

To arrange a collection of a stray dog: 03444 828320  
To reclaim a lost dog: 03444 828300

Drainage and flooding

01252 774421


01252 774073

Environmental Health

01252 774421

Housing, housing register and helping the homeless

01252 774420 (office hours only)

Our duty officer for homelessness can be reached on 01252 774239 (office hours only)

Licensing including taxis, food and entertainment licences

01252 622122

Local Land Charges

01252 774133

Parking and parking enforcement

01252 625990

For Penalty Charge Notice Payments: 01252 625991

Planning applications

01252 774419

Press and communications

01252 774460

Street cleaning and fly-tipping

01252 622122

Tree service 

01252 774419

Waste and recycling including grass and glass collections

01252 622122

You should report a missed bin using our missed bin reporting form

Report an issue

If you spot something that needs fixing, such as street lighting, broken paving slabs, fly-tipping or graffiti, you can report via: