Web chat Speak online to a member of our Customer Services team Our webchat service enables you to speak online to a member of our Customer Services team without having to make a phone call or visit us. Webchat is available 8:30am to 5:00pm Monday to Thursday and 8:30am to 4.30pm on Friday, excluding bank holidays. At the end of that chat you will be sent a transcript of the conversation. Speak to a customer advisor now Webchat advisors can help with: abandoned vehicles, bulky collections, dog warden, environmental health, garden waste, licensing, parks, pest control, waste and recycling, sandbags and trees. Unfortunately we are unable to answer your Council Tax or benefit enquiries via webchat - please visit our Council Tax webpages or housing benefit webpages to find an answer to your enquiry or call 01252 622122 to speak to a Council Tax or Housing Benefit officer.