Garden waste: Green bin Find out how to sign up for or renew a garden waste collection Sign up or renew garden waste collections There are two bin sizes available and you can have as many garden waste bins as you need. From 1 April 2023, bins are £40 to buy and there is an annual subscription fee: small wheelie bin (140 litres) - £55 large wheelie bin (240 litres) - £80 concessionary rate for small wheelie bin (140 litres) - £29 concessionary rate for large wheelie bin (240 litres) - £54 If you're claiming Housing Benefit, Council Tax Support or the housing element of Universal Credit, you may be eligible for a discounted rate. Please call 01252 622122 to apply for discounted rates. Customers may join the scheme at any point during the year and subscriptions will be valid for 12 calendar months from the joining date. The cost of the service is non-refundable. Collections are fortnightly and your subscription pays for 25 collections. There is a two-week break in the service over Christmas and New Year. There are no changes to your collection days on bank holidays, including Good Friday and Easter Monday. If there are unavoidable delays, collections may take place on a Saturday or Sunday. Our system generates renewal reminders four weeks prior to renewal dates, so you only need to renew once you receive this reminder. If you have received a renewal letter, please note the terms and conditions on this page. If you move within Hart, you can transfer your service to the new address. Customers moving out of the district can transfer the service to another resident. Please allow ten working to process. Sign up/renew garden waste service Collections You will need to put your garden waste out at the point nearest to the public highway where the collection vehicle stops, such as the end of a path or driveway. Collections are from: 6:30am, September to April 6am, May to August All bins should have an address tag, numbered sticker or painted number. Crews will only collect the bins subscribed for and only official Hart District Council bins will be emptied. The maximum weight for bins is 50kg. If bins weigh more than this, the crew may not collect if it is perceived to be a health and safety issue. A tag will be left on the bin if it is not emptied. Reporting a missed collection If you think your bin has been missed, you should contact the Waste team within 48 hours of your planned collection date. A crew will return within two working days, so please leave your bin at the collection point. Report a missed bin New or replacement bins You will need to buy a new bin it is missing, damaged or stolen. However, if it is within the first two years of purchase and proof is provided, a replacement bin will be provided free of charge. Bin charges and how to apply for one is on our new and replacement bins page What can go in your garden waste bin grass cuttings and hedge trimmings weeds, leaves and twigs cut flowers and prunings Christmas trees up to 1.8m tall (6ft) can be left next to your bin following the festive period. Trees over 1.8m must be cut in half What cannot go in your bin Japanese knot weed fruit fall branches over 10cm in diameter soil, turf, stones, rubble food waste (including fruit and vegetable peelings) animal waste (including bedding) straw, sawdust, compost biodegradable plastics Frozen waste Collection staff will attempt to empty bins where contents are frozen with tools designed for the purpose. If they cannot be dislodged, a crew will return later in the day. Unexpected or unavoidable events We will not be in breach agreement or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from extreme weather conditions. These include: fire, flood, storm or earthquake and any other natural disaster or acts of God riots, war, acts of terrorism unplanned road closures or other unforeseen access issues government restrictions relating to an epidemic or pandemic or otherwise illness or staff shortages as a result of an epidemic or pandemic, business disruption caused by a pandemic or epidemic or any other event caused by circumstances beyond the reasonable control of the refuse contractor but excluding any industrial dispute relating solely to the contractor, the contractor’s personnel or any other failure in the contractor’s supply chain Where garden waste cannot be collected information will be posted on our website. Where garden waste has not been collected as a result of one of the circumstances stated above, we will be under no obligation to issue a refund or extend collections.