Publication scheme

Our policies and procedures

Find out how we deliver services and meet our responsibilities

  • Charging regimes and policies
    Details of our fees and charges
     
  • Code of conduct
    Details of our code of for all Hart councillors
     
  • Communications and Engagement Strategy
    Details how we communicate with residents, partners, businesses and all our other key audiences.
     
  • Complaints
    Details on our two-stage complaints process
     
  • Customer care standards
    We take pride in treating people well and providing a helpful outcome to any enquiry
     
  • Digital Strategy
    Our aim is to use technology and change the way we work to make ourselves a more efficient, effective and smarter council
     
  • Equality and diversity
    Details on our equality policy, objectives and the district profile
     
  • Health and safety
    How we enforce health and safety at workplaces in Hart 
     
  • Local Code of Corporate Governance
    The arrangements that we have in place to ensure effective governance
     
  • Records management, personal data and access to information policies
    How we use, share and protect your data and enable you to request information we hold
     

  • Whistleblowing
    Whistleblowing is the action someone takes to report wrongdoing at work that affects others and/or the general public. Hart District Council is considered a 'Prescribed Person' under Public Interest Disclosure Act 1998 because it has responsibilities relating to enforcement of food standards and health and safety. More details around our functions and objectives in relation to this can be found in our Food Safety Plan or on our Health and safety page. 

    To complete our reporting obligations in line with this, the Council received zero whistleblowing disclosures in the year 1 April 2024 to 31 March 2025, compared to one received in 2023/24.

    Of these, it took further action on one of these disclosures by way of an independent investigation. The outcome and recommended actions were reported at the March 2025 Audit Committee.