Local Government Reorganisation
Hart District Council will join with Basingstoke and Deane and Rushmoor Borough Councils to form one unitary authority for north Hampshire from April 2028
Our two stage complaints process
Stage 2 complaints
You can ask for a review at Stage 2 if you've received a reply to your Stage 1 complaint and feel that:
- we haven't fully responded to your concerns
- you’ve more evidence to support your complaint
- you're unhappy with our proposed resolution
- you're unhappy with the outcome of our investigation
You should tell us why you remain unhappy and what you would like us to do differently. Alternatively, please email complaints@hart.gov.uk or write to: PA to the Chief Executive at Hart District Council, Civic Offices, Harlington Way, Fleet, GU51 4AE.
What happens next?
An Executive Director will investigate your Stage 2 complaint and our Chief Executive will review the response. We will reply to your complaint within 20 working days.