Garden waste

Garden waste update 14.9.2021 

We can confirm that the garden waste collection service in Hart resumed on Monday 13 September, however a significant number of bins were missed due to the continued issues around staffing levels.

The garden waste collection service was running with only 25% of our driving capacity. Therefore, despite the service resuming, residents should be aware that delays in collections will occur, so please continue to leave your bin out if it has not been collected on your scheduled day. 

There continues to be an unprecedented national shortage of HGV drivers, which is impacting many businesses and services across the country. This together with the risk of crews becoming infected with covid-19 has made our current staffing levels unpredictable.  

Our contractor, Serco, is making every effort to recruit drivers so that they can be deployed to our waste collection service as soon as possible. It is offering a competitive salary and enhanced benefits package, including a range of bonuses and overtime. You can find out more and apply here. 

Serco has redeployed many of its employees with an HGV licence, including the management team, into driving roles but has been unable to draw upon colleagues from other parts of its business due to the national driver shortage affecting all areas of its operations. 

The service started last week (Monday 6 September) in Basingstoke and Deane in accordance with the scheduled fortnightly rota, however Basingstoke residents experienced delayed collections and whole rounds were missed. There are a similar number of garden waste customers across Basingstoke and Hart and the service is operating in the same way across both areas.

As you already know, we will be extending subscriptions to cover the missed collections but to ensure that this happens, residents should renew their subscriptions if they receive a reminder, as soon as the reminder comes through, and before the subscription lapses.

As the service resumes, to enable us to provide a fair service to all garden waste customers the crews will be unable to collect extra garden waste. If they take extra collections from some customers, this could impact their ability to complete rounds, which would be unfair on those missed as a result.  

We would like to apologise for the inconvenience caused to our garden waste customers. 

New subscriptions - To prioritise resources to current customers signed up to the service when it resumes, we are not signing up new customers at this time as we cannot guarantee the delivery of new bins or make collections due to staffing shortages. We apologise for the inconvenience and will resume the service as soon as possible.

Renewals - If you are an existing subscriber, you can renew your subscription online by using the garden waste online form. Please note that renewals can only be made within 4 weeks of the renewal date. 

Bin and service charge costs


We offer the garden waste service subscription fee at a concessionary rate to residents who receive Housing or Council tax benefit.  Depending on the size of bin you use this may be up to 50%.  Please call 01252 622122 if you would like to sign up and are entitled to the concessionary price.  You will need to have your benefit reference numbers to hand. 

Prices for subscriptions valid until March 31 2022


Cost of bin

Cost of annual service charge to be paid each year

Total first year cost inc bin and service charge

 240 Litre Garden Waste bin




 140 Litre Garden waste bin




 Concession - 240 Litre Garden Waste bin




Concession - 140 Litre Garden waste bin




The cost of this service is non-refundable.

Please note, if your bin goes missing, is damaged or stolen, you will need to purchase a replacement bin at a cost of £35.

What can I put in my garden waste bin?

All of the following can be put in your garden waste bin:

  • grass cuttings
  • cut flowers
  • hedge trimmings
  • weeds
  • leaves
  • twigs/branches (Maximum 10cm in diameter)
  • prunings

Home composting

Composting is an inexpensive, natural process that transforms your kitchen and garden waste into a valuable and nutrient rich food for your garden. It's easy to make and use.

Home composting has many benefits:

  • It’s easy to make and easy to use
  • Produces a free continual source of the very best compost
  • Improves soil structure
  • Maintains moisture
  • Helps the soil PH balance
  • Suppresses plant disease
  • Reduces the need for polluting bonfires
  • Reduces carbon emissions
  • Helps to divert organic waste from landfill
  • Reduces refuse collection costs

To encourage residents to get composting, Hart District Council has teamed up with to offer home compost bins at special offer prices from only £22.50 (RRP £39). There is also a Buy One Get One Half Price Offer, adding extra value to residents with larger gardens or those who team up with a friend or neighbour to buy a bin. To see what’s available, visit or call 0844 571 4444.