Garden waste

Garden waste service update 21.1.2022

Updated at 11:15am

Garden waste collections in Hart will resume from Monday 31 January 2022, as staffing levels have stabilised.

Working with our contractor Serco, we have been regularly reviewing the service after it was suspended on Monday 10 January to prioritise the core waste and recycling services, where there was a backlog of collections from the Christmas and New Year period.

Since then the garden waste collection service has been under constant review focusing on the numbers of staff available and the numbers required to maintain core waste and recycling services and provide a regular scheduled garden waste collection service. 

We will continue to monitor the staffing situation closely and will provide updates to our customers on our website and social media.

Thank you for your patience and understanding during a very difficult time for our crew

The first collections

Crews will collect real Christmas trees alongside garden waste when the service resumes. There is no time limit on this. Trees can also be taken to one of the tree recycling sites across the district.

However, to provide a fair service to all garden waste customers the crews will be unable to collect extra garden waste. If they take extra garden waste from some customers, it will impact their ability to complete rounds, which would be unfair on those missed as a result. 

We anticipate a large number of very full bins and Christmas trees being put out for the first collection. We ask our customers to bear with us while we clear the waste as quickly as we can.

Extensions

All subscriptions will be extended to cover the missed collection during this latest suspension of service.

Customers will receive a renewal reminder letter four weeks prior to the new renewal date, so only need to renew once they receive this reminder.

Renewals 

For those that were due to renew, all subscriptions have been extended to cover any collections missed during suspension of service, any delays in collections, and any missed collections notified to us. Our system generates automatic reminder letters 4 weeks prior to renewal dates, so you only need to renew once you receive this reminder. 

If you have received a renewal letter, please complete our online garden waste renewal form.

New subscriptions - To prioritise resources to current customers signed up to the service when it resumes, we are not signing up new customers at this time as we cannot guarantee the delivery of new bins or make collections due to staffing shortages. We apologise for the inconvenience and will resume the service as soon as possible.

Answers to some questions you may have

Bin and service charge costs

Concessions

We offer the garden waste service subscription fee at a concessionary rate to residents who receive Housing or Council tax benefit.  Depending on the size of bin you use this may be up to 50%.  Please call 01252 622122 if you would like to sign up and are entitled to the concessionary price.  You will need to have your benefit reference numbers to hand. 

Prices for subscriptions valid until March 31 2022

 

Cost of bin

Cost of annual service charge to be paid each year

Total first year cost inc bin and service charge

 240 Litre Garden Waste bin

£35

£81.00

£116

 140 Litre Garden waste bin

£35

£55

£90

 Concession - 240 Litre Garden Waste bin

£35

£55

£90

Concession - 140 Litre Garden waste bin

£35

£29

£64

The cost of this service is non-refundable.

Please note, if your bin goes missing, is damaged or stolen, you will need to purchase a replacement bin at a cost of £35.

What can I put in my garden waste bin?

All of the following can be put in your garden waste bin:

  • grass cuttings
  • cut flowers
  • hedge trimmings
  • weeds
  • leaves
  • twigs/branches (Maximum 10cm in diameter)
  • prunings

Home composting

Composting is an inexpensive, natural process that transforms your kitchen and garden waste into a valuable and nutrient rich food for your garden. It's easy to make and use.

Home composting has many benefits:

  • It’s easy to make and easy to use
  • Produces a free continual source of the very best compost
  • Improves soil structure
  • Maintains moisture
  • Helps the soil PH balance
  • Suppresses plant disease
  • Reduces the need for polluting bonfires
  • Reduces carbon emissions
  • Helps to divert organic waste from landfill
  • Reduces refuse collection costs

To encourage residents to get composting, Hart District Council has teamed up with Getcomposting.com to offer home compost bins at special offer prices from only £22.50 (RRP £39). There is also a Buy One Get One Half Price Offer, adding extra value to residents with larger gardens or those who team up with a friend or neighbour to buy a bin. To see what’s available, visit  www.getcomposting.com or call 0844 571 4444.