News and media

We encourage people to stay in touch with us via social media.

Social media house rules

We use our social media channels to:

• provide updates on projects and the services we provide

• inform you of what we are doing and the decisions we have made

• promote local events and consultations
• share information from other public organisations
• invite you to share your feedback and comments on the work we do

We're here to help in any way that we can, but we expect users to offer us the same level of courtesy that we offer them. We want our social media channels to be safe spaces and a place for healthy and open discussion, which is why we have a short set of house rules:

• All users must comply with the social media platform's terms of use
• Users are wholly responsible for any content posted, including content they choose to share
• We will remove, in whole or in part, posts that we feel are inappropriate or discriminatory against any individual or group
• We will remove content, hide, report and/or block users whose posts we consider to be:
• abusive or obscene
• deceptive or misleading
• spam (persistent negative and/or abusive tweeting in which the aim is to provoke a response)
• in violation of any intellectual property rights, including copyright
• in violation of any law or regulation

We will not tolerate or respond to abusive comments, posts and messages. We will block and/or report to the associated social media platform anyone who repeatedly engages with us using content or language which falls into the above categories.

Our Policy on Unreasonable Customer Behaviour sets out what we consider to be unacceptable and the steps we may take to deal with such behaviour.

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