Customer Services: privacy

Service area covered by this privacy notice

Customer Services

Purpose of the processing

Customer data is collected from telephone calls, webforms and e-mails and forwarded to services. Feedback and complaints are forwarded to the relevant team to investigate and respond to the customer. Customers may be contacted to provide feedback on the service they have received. 

Lawful basis for processing personal data

  • public task
  • legal obligation
  • legitimate interests

Categories of personal data being processed

  • name
  • address
  • e-mail address
  • telephone number
  • voice recording
  • vehicle registration number
  • financial information

Special categories of personal data being processed (if appropriate)

  • ethnicity (as a consequence of recording salutation and names)

Conditions for processing special categories of personal data

  • substantial public interest

Who the data might be shared with

  • Basingstoke and Deane Borough Council Contact Centre
  • Capita Reception
  • relevant staff
  • councillors