Accessibility statement for Hart District Council

This website is run by Hart District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our website accessibility

We know some parts of this website are not fully accessible:

  • Most older PDF documents aren’t fully accessible to screen reader software
  • You cannot skip to the main content when using a screen reader
  • You cannot modify the line height or spacing of text
  • There’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you cannot access parts of this website

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille:

Call: 01252 774460

We’ll acknowledge your request within two days and respond within ten working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, please: 

Call: 01252 774460

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).    

Technical information

Hart District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Many of our PDF documents post 23 September 2018 are inaccessible. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We are planning a new version of our website this year and will fix this problem as part of the development work.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are planning a new version of our website this year and will fix this problem as part of the development work.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we test this website 

This website is tested regularly by Siteimprove. On the 26 April 2021 it scored 98.5/100 for accessibility. This score is an indication of how accessible the website is based on the site’s performance in automated and semi-automated tests. 

This website was also tested on 19 February 2020 by the Shaw Trust and again on 19 October 2020.

This statement was prepared on 23 September 2020. It was last reviewed on 26 April 2021.