How we use your personal information

We use the personal information we collect to:

• deliver services to you
• manage those services we provide to you
• recruit, train and manage the employment of our staff who deliver those services
• help investigate any worries or complaints you have about your services
• keep track of spending on services
• check the quality of services
• help with research and planning of new services

Where we can, we will only collect and use personal information if we need it for a specific reason, such as to deliver a service or meet a requirement. For example, in a survey we may not need your contact details, so we’ll only collect your survey responses.

If we use your personal information for research and analysis, we’ll always keep you anonymous, unless you’ve agreed that your personal information can be used for that research.