Crisis and Resilience Fund

Support for people facing an unexpected financial problem, such as a sudden loss of income or difficulty paying rent

If you are in a low-income household and experiencing a financial shock, or are at risk of falling into crisis, you may be eligible for a Crisis Payment through the government’s Crisis and Resilience Fund CRF).

A Crisis Payment helps people who are experiencing financial hardship and need help to improve their situation.

Who is eligible for a Crisis Payment

To be considered for a Crisis Payment, you must:

  • live in Hart
  • be facing financial hardship due to crisis
  • have an immediate need
  • be on means tested benefit or low income (under £20,500 a year after rent/mortgage is paid)
  • have evidence the household has insufficient resource to resolve the crisis
  • have savings less than £6,000

The payment cannot be used towards debt.

Documents you need to provide

You will need to submit some documents when you apply:

  • photo ID and proof of address
  • bank statements for at least the last month
  • proof of any savings
  • recent income details such as contracts or payslips
  • proof of crisis – for example quotes for repairs or replacement, letter of redundancy

How to apply for a Crisis Payment

Crisis Payments are being handled by Hart Citizens Advice for residents living in the district but it is a Hampshire-wide scheme.

Apply online for a Crisis Payment

Your application will be picked up by the CRF triage team. They will aim to call you within two working days. Three separate call attempts will be made across two days and, failing that, an email will be sent. The calls may come through as unknown caller. 

Help with housing costs

People who are entitled to Housing Benefit or Universal Credit housing costs and can't afford to pay their rent may also be able to claim a Crisis and Resilience Fund Housing Payment. You can find out more about this payment and apply on our Housing Payments page.

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