Food services offering a pick-up service may remain operational if they can comply with the government guidance. It is imperative takeaway services adhere to Public Health guidelines including social distancing for staff and customers with regular and thorough cleansing and hand washing. Traders must ensure workers and customers maintain social distancing rules at all times, and adopt business practices to stop the spread of coronavirus.
You can find specific guidance for food business relating to COVID-19 on our food safety page
The Food Standards Agency has also provided food business guidance.
Local authorities are responsible for enforcing regulations and monitoring compliance levels. The Council, Trading Standards, and Police Officers are working to ensure safe practice and will address businesses not meeting the new restrictions. Businesses failing to comply can receive fines, be forced to close, and/or be subject to prosecution for breaches. You must assess and adjust your trading so it accords with the guidance, if you cannot comply with the current restrictions (staff and customers), you must not continue to trade during the emergency period.
Food handlers, service staff and delivery personnel must not work if they have any symptoms of illness that will compromise food safety or cause the spread of infection. If staff become unwell with a new, continuous cough or a high temperature, they must be sent home immediately and advised to follow current NHS advice.
You need to consider all aspects under your business risk assessment and take steps to ensure your workplace is a safe environment at which to trade. If you are unable to operate in accordance with the current government restrictions, you cannot continue to trade in the emergency period.
If you require further guidance, please contact Environmental Health for food safety matters or Licensing for street trading matters by calling 01252 622122 or emailing firstname.lastname@example.org or email@example.com
Tables and Chairs Pavement Licence
To support businesses with social distancing the Government has passed a bill to allow tables and chairs to be placed on the pavement in front of premises serving food and drink.
Businesses serving food and drink outside and wanting to place tables and chairs in front of their premises on the pavement must apply for a pavement licence.
The furniture able to be used is:
- Counters or stalls for selling or serving food or drink
- Tables, counters or shelves on which food or drink can be placed
- Chairs, benches or other forms of seating
- Umbrellas, barriers, heaters and other articles used in connection with the outdoor consumption of food or drink
This furniture will be required to be removable, which in principle this means it is not a permanent fixed structure, and is able to be moved easily, and stored away of an evening.
The Pavement Licence fee is £100.
How to apply
If you would like to apply for a Tables & Chairs Pavement Licence, please read the Government Pavement Licence Guidelines. Please complete our Pavement Licence application form, and post a copy of the Notice of Intention on the window or door of your premises so it is visible for 5 working days. If you have any further questions or queries, please email firstname.lastname@example.org
Applications take 10 working days from the day after the application is made (excluding public holidays), which allows 5 working days for public consultation, and 5 working days to consider and determine the application. If we are unable to determine the application within 10 working days, the application will be deemed to have been granted.
For details on how we process and use personal information, please read our Temporary Pavement Licence Privacy Notice.
Rules for takeaways and restaurants offering a pick-up service
- no orders should be taken in person on the premises - this should be communicated to customers by appropriate means such as signage
- businesses should therefore only take orders online or by telephone
- customers could have staggered collection times - customers should be discouraged from entering the premises until their order is ready
- customers arriving without having already placed an order should be encouraged to leave the premises to place their order by telephone or online, and to return at a designated time for collection
- customers whose orders are ready should enter one at a time to collect orders and make payments
- businesses should discourage crowding outside the premises. Where possible, use queue management systems to maintain the 2 metres separation
The advice on social distancing measures applies to everyone. You need to minimise opportunities for the virus to spread by maintaining a minimum distance of 2 metres between individuals. This advice applies to both inside the food business and in the external public areas where customers may need to queue. People should be reminded to wash their hands for 20 seconds and more frequently than normal.
The practical implementation of this advice will depend on the local circumstances. This may be best evaluated by the store manager, however a few general indicators may be relevant to the majority of retail outlets:
- use additional signage to ask customers not to enter the premises if they have symptoms
- regulate entry so that the premises do not become overcrowded
- use floor markings inside the commercial spaces to facilitate compliance with the social distancing advice of 2 metres, particularly in the most crowded areas, such as serving counters and tills
- use vertical signage to direct customers into lanes if feasible to facilitate movement within the premises while maintaining 2 metre distance
- make regular announcements to remind customers to follow social distancing advice and clean their hands regularly
- place plexiglass barriers at service areas, tills and counters if feasible, as an additional element of protection for workers and customers
- encourage the use of contactless payments where possible, without disadvantaging older or vulnerable customers
- provide additional pop-up handwashing stations or facilities if possible, providing soap, water and hand sanitiser.
Street trading is the selling or offering for sale of any article in the street. This includes food such as burgers, kebabs, doughnuts etc. or other things such as household items.
All streets in Hart are designated as Consent Streets. This means that any person who wishes to sell items from a trailer or stall in a street must first obtain Street Trading Consent from Hart District Council. If you’re planning to sell food, you’ll need a valid Food Safety Certificate. The council will inspect your vehicle or stall to make sure it meets hygiene standards.
How we manage the licensing of streets within the district for trading purposes is set out in our Street Trading Policy.
We consulted on our draft Street Trading Policy from 3 August to 26 October 2018. It sets out the council’s position in respect of the administration of applications for street trading consents and the monitoring of such consents following grant.
You may not need a Street Trading Consent if you are:
- Trading as a pedlar under licence issued by a Police Authority
- A market trader operating at a licensed market venue
- A news vendor selling only newspapers and periodicals
- Trading on private land - you may not need a consent if the pitch is not visible from a public highway. To confirm the situation you are advised to contact the Licensing Team (01252 622122). The landowner may need planning permission and you are advised check with Planning.
- 12 months: £510
- 3 months: £130 (seasonal consent, only one issued per calendar year