The following information gives guidance on who to contact for various types of flooding. It is important that flooding is reported to the correct organisation. If you unsure as to who is responsible for the flooding you are experiencing, contact Hart District Council by emailing email@example.com.
Flooding from public sewers
Thames Water owns and manages the network of public foul and surface water sewers. To report an overflowing public sewer, call Thames Water on 0800 316 9800 (24-hour service).
Flooding from the public highway
Hampshire County Council is responsible for all flooding and drainage on public roads. Please report to:
Flooding from a water service pipe or internal pipework
The local water supply company is South East Water. It is responsible for supply up to and including the water stopcock:
For internal pipework, this is the responsibility of the homeowner or landlord and would need the attention of a plumber
Flooding from a main river
The Environment Agency has enforcement powers relating to main rivers.
- General enquiry number: 03708 506 506
- 24-hour Floodline advice and flood warning service: 0345 988 1188.
- To report a collapsed river bank, a blocked river or unusual changes in river flow call the Environment Agency 24-hour incident hotline: 0800 80 70 60
All watercourses, including rivers, ditches and streams, are the responsibility of riparian owners to look after. You are a riparian owner if your property or land is on, or borders, a watercourse. Riparian owners have a duty to keep the watercourse clear of any obstruction to flow. Hampshire County Council can serve legal notices on riparian owners to deal with obstructions. Please see the Hampshire County Council leaflet on Riparian Ownership for more details. For further advice, please email firstname.lastname@example.org
Flooding from groundwater
In areas with high groundwater levels, flooding can occur. Groundwater flooding typically affects basements and low-lying land. If you experience groundwater flooding, please contact Hart District Council at email@example.com.