Covid-19 Waste & recycling

We’re working with our contractor, Serco, to deliver the best possible service under these difficult circumstances. There have been some changes to services and we will keep you updated on this webpage and on Facebook and twitter.  You can find some helpful information on our frequently asked questions section below.

What to do with your rubbish

To help protect our crews and stop the virus spreading please follow these guidelines from Public Health England about how to dispose of their waste if they suspect they may have the virus. 

Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

Bonfires: We ask everyone to think of others and to not light bonfires during the current coronavirus pandemic. The effects of bonfires at this time are likely to be much more serious and have a bigger impact. The coronavirus is known to cause serious respiratory problems, which could be made much worse if the sufferer is exposed to smoke from bonfires. We understand that the changes to collection services and the closure of the reuse and recycling centres may create a storage issue for some residents but please think of others, compost your garden waste where possible, and stack or bag up rubbish for disposal when the current emergency is over, rather than burn it.

Current service updates:

Please wash your hands before putting your bins out and taking them back in.

  • Household waste - Black bin

Collections as currently running as normal.

  • Recycling collections – Blue bin and glass recycling box

Collections are running as normal.

Glass collections are currently running as normal.  Please only use glass boxes issued rather than other boxes or bags. From Tuesday 26 May you will be able to order recycling bins and glass boxes by calling 01252 622122

  • Healthcare waste

Collections running as normal.

  • Garden waste collections – Green bin

Plans are in place to restart the service in mid June, we will publicise the date as soon as it is confirmed.

Bin deliveries

Bin deliveries are returning to normal from Tuesday 26 May.

Recycling banks for glass are now available to use, however the clothing and textile banks, along with charity shops and furniture reuse shops, remain closed. If you have items you were intending to take please store them safely at home and do not leave them outside shops. 

Bulky waste collections

From Tuesday 26 May you will be able to book a collection of bulky household items for collections from Monday 1 June. Find out further information on our Household Waste page.

Household waste recycling centres 

From Sat 23  May all HWRCs across Hampshire are open between 10am and 6pm. New arrangements are in place to ensure social distancing is maintained - more information is available on Hampshire County Council's website.

Frequently asked questions

Q: What shall I do with my rubbish if someone in my home if someone has or suspects they have coronavirus? 

Guidance states: Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

When will the garden waste service start?

Plans are in place to restart the service in mid June, we will publicise the date as soon as it is confirmed.  

I cannot renew my subscription online, why is this?

During this time we are not able to take new customers.  We have had to disable our online subscription form to ensure new customers cannot sign up as this form is used for all signups and renewals.

What will my new renewal date be due to the suspension?

All customers will receive a letter with their exact renewal date. The extension is based on the number of weeks the service was not operating and the number of collections missed.

I signed up to the garden waste service but haven’t yet received my container.

We have started delivery of containers to customers who signed up before the service was suspended.  You will receive your container before the service starts.

Can I adjust the amount of containers I am currently signed up for when it first restarts?

You will be able to adjust the number of containers on your subscription.  If you need to order containers please be aware that we may be experiencing high demand and therefore delivery may take longer than usual. Please call 01252 622122

Will you take excess garden waste?

No, while we understand that you may have accumulated some extra garden waste, unfortunately we will not have the capacity to collect this.  We will only empty the containers you have paid to use as the rounds/vehicles only have enough capacity for these. 

Will you write to existing customers?

Yes, we will be writing to all garden waste customers to confirm the start date along with a revised expiry date for their subscription to allow for the pause in service. We ask that customers wait until they have received this letter before calling to enquire about subscription renewals.

What should I do with extra garden waste?

Please put this in to your container once it has been emptied ready for your next collection.  The Household waste and recycling centres at Springwell Lane, Hartley Wintney and Wade Road, Basingstoke are also now open and accept garden waste.  Please be aware that there has been a long queues to enter the sites and social distancing measures are in place.

Why can new customers not sign up to garden waste?

We are not able to take any new sign-ups at this time as the number of customers putting out their containers and the amount of garden waste in them will be much more than average due to the suspension. As soon as the amounts of garden waste level out we will be able to review this and start to allow sign-ups for new customers.

When can I book a bulky waste collection?

 We are taking bookings from Tuesday 26 May for collections from Monday 1 June.

How do I keep informed of changes to waste and recycling services?

Please view our websites and social media channels for up to date information.  Please do not rely purely on updates from non-council websites and social media

Can I have a refund for garden waste?

Sorry no, but your subscription will be paused and then re-started when the service does so you will still receive a full year of collections for your annual service charge.

Why can’t I have a refund?

Our staff are focused on providing key and essential services and we will not have the resource to carry out refunds.  The service ‘Terms and Conditions’ state that the cost of the service is non-refundable. Although you will miss collections while the service is suspended. The number of collections to which you have subscribed will remain the same and your contract end will be changed to reflect this. How else can I dispose of garden waste?

Please consider making a compost heap at home. HWRCs  are now closed. For information on composting containers please visit www.getcomposting.com

 

 

 

 

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