What is it?
A helpline providing information and advice, as well as practical support to vulnerable Hampshire residents who do not have support from family, friends or their local community, and who need urgent assistance
How is it run?
Hart has joined forces with Hampshire County Council, alongside the county’s community and voluntary sector, to ensure a coordinated response towards volunteer assistance.
Hart District Council, in partnership with Hart Voluntary Action, has created the Hart Response Hub—HRH. The Hampshire Coronavirus and Support Line matches those requiring assistance with the most appropriate support network, which may be a referral to the HRH. HRH staff will assess the referrals received from the Hampshire Coronavirus and Support Line before offering the relevant support, which may include allocating them to the respective town or parish volunteers.
How can I get help?
The helpline provides information and advice, as well as practical support to vulnerable Hampshire residents.
The Hampshire Coronavirus and Support Line can be contacted on 0333 370 4000.
For the duration of the national lockdown, these extended hours will continue as follows:
- Monday to Thursday: 9am - 5pm
- Friday: 9am - 4.30pm
- Weekends: 10am - 3pm
Outside of these hours you will get an answerphone message advising the following:
- For advice about support related to coronavirus visit www.connecttosupporthampshire.org.uk
- For details about symptoms or if feeling unwell, visit 111.nhs.uk
- For emergency social care need, contact Hampshire Adult Services out of hours on telephone number 0300 5551373
What sort of help will I get?
The Hampshire Coronavirus and Support Line help is for vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness and who have no other support available. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.
If assessed as being required, we can provide an urgent food parcel, taking into consideration dietary requirements wherever possible.