Covid-19 Supporting our residents

Isolation payments

A new Government scheme has been introduced to help people on low incomes who need to self-isolate and are unable to work from home.

The new grants scheme came into effect on 28 September and means that anyone told to self-isolate by NHS Test and Trace from that date onwards, and who meet the relevant eligibility criteria, can claim. Please visit the Covid-19 Track and Trace Isolation Grants page for more information.

Hampshire Coronavirus and Support Line

What is it?

A helpline providing information and advice, as well as practical support to vulnerable Hampshire residents who do not have support from family, friends or their local community, and who need urgent assistance

How is it run?

Hart has joined forces with Hampshire County Council, alongside the county’s community and voluntary sector, to ensure a coordinated response towards volunteer assistance. 

Hart District Council, in partnership with Hart Voluntary Action, has created the Hart Response Hub—HRH. The Hampshire Coronavirus and Support Line matches those requiring assistance with the most appropriate support network, which may be a referral to the HRH. HRH staff will assess the referrals received from the Hampshire Coronavirus and Support Line before offering the relevant support, which may include allocating them to the respective town or parish volunteers.

How can I get help?

The helpline provides information and advice, as well as practical support to vulnerable Hampshire residents.

The Hampshire Coronavirus and Support Line can be contacted on 0333 370 4000.

The helpline is available Monday-Thursday, 9am-5pm and Fridays, 9am-4.30pm. There is an anwerphone at weekends. 

What sort of help will I get?

The Hampshire Coronavirus and Support Line help is for vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness and who have no other support available. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

if assessed as being required, we can provide an urgent food parcel, taking into consideration dietary requirements wherever possible.

Local Welfare Assistance Scheme - Hardship Fund

In response to the COVID-19 pandemic Hart District Council has launched a Local Welfare Provision Hardship service which is a financial assistance scheme to help people who are in a crisis or emergency situation and where low level financial assistance would help prevent the crisis or emergency from escalating.

It is important to note that our Local Welfare Provision Hardship grants are limited to the funding that we receive from the Government. There is no statutory right to a grant and all awards are discretionary. We consider each application based on the circumstances of each applicant.

If people need help with food, we may be able to provide a voucher for a food parcel from a local foodbank. It is unlikely cash awards will be given direct to applicants and payments will be in the form of electronic gift vouchers or payments direct to suppliers.

Who can apply?

To apply for Local Welfare Provision a resident must be at least 18 years old and

  • Be a current resident of Hart District, or have been housed out of the area by Hart’s Housing Services team within the past six months

  • Not have savings that can be relied upon to meet your needs

  • Not be excluded from applying for public funds on the basis of immigration status

  • Not have received a Local Welfare Provision award in the past three weeks, unless they can demonstrate significant exceptional need

  • Not have been refused a Local Welfare Provision award for the same need in the past two weeks, unless they can demonstrate exceptional circumstances

  • Be without sufficient resources which would in turn cause serious risk to your own, or your family’s health or safety or well-being

  • Not be eligible to receive or have received assistance for the requested funding or support from other public funds


  • They need essential help with an emergency  - e.g. illness/emergency travel costs

Residents may need to provide documents to support their application. This would include items such as identification, proof of address, proof of savings, income and any benefits received. We are likely to need this information for all the adults within the household.

How to apply

Applications should be by email at or if this isn’t possible then by phone on 01252 774238. The email address and phone line are monitored five days a week, excluding Public Holidays, between 9am and 4.30pm. Outside of these hours a message can be left and a response will be given next working day.

Volunteering in Hart

Hart District Council, Hart Voluntary Action and Hampshire County Council are working together to co-ordinate efforts across our area to organise volunteers for those who need help. Thank you to the thousands of amazing people who have volunteered to support the local efforts through community organisations and pop-up groups throughout the District. Hart Voluntary Action continues to oversee around 500 volunteer/resident matches and maintains a waiting list of volunteers who would like to be matched.  

Emergency Response Community Grant

Hart District Council, in collaboration with Hampshire County Council, launched a new grant scheme in April for those providing community support during the coronavirus pandemic.

Now that most residents’ practical needs for support are being met, the remaining grant funds will be focused on supporting groups affected by COVID-19 to re-start their activity. For example, funding could support installation of new screens or equipment, purchase essential items such as PPE and hygiene products, or other support to mitigate the impact of social distancing requirements e.g. additional venue costs incurred.

Existing voluntary and community groups can all apply for a grant of up to £300.

Please email with details before submitting your application to ensure you meet the criteria.

Eligibility criteria

Who can apply?

  • Voluntary groups/not-for-profit organisations/incorporated clubs and societies

What can I apply for?

  • Maximum grant of £300

  • Grants will focus on restarting face-to-face activity safely to cover additional costs over and above the usual running costs to deliver an activity. Please do contact if you are not sure whether your activity will be suitable. 

What information must be provided?

  • A fully completed, signed and dated application form.

  • What conditions must be satisfied?

  • Discuss any application for funding with the Grant Administration team prior to completing the form. Please email and someone will get back to you.

  • The grant is solely for work involved in supporting the community through the COVID-19 outbreak not furthering the work of an organisation. 

  • You must retain all receipts – we will follow up with all grant award holders to understand how the grant has been spent and the impact.

  • You will be asked to provide a copy of your updated risk assessment for the activity you are requesting a grant for. If you need assistance with this, ask the Grant Administration Team. Information and guidance on managing additional risk due to Coronavirus can be found on the Hart Voluntary Action website.

County Councillor grants 

Each county councillor has a total of £10,000 for use in their division, and grants are available from £100. Funding can be applied for to help local groups and projects through the Coronavirus outbreak. Further information can be found on the Hampshire County Council website.

Coronavirus - Grants online

The Grants Online webpage lists national, regional and county level funding programmes to assist local organisations in responding to the challenges of the coronavirus pandemic.

Keeping safe

For individuals

It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others. We urge all volunteers to adhere to Government’s guidance on how to volunteer safely. Hart Voluntary Action will also be able to provide information and support.  

If you are receiving help, you should follow the Government’s social distancing and hygiene guidance. Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised Voluntary / Community sector organisation. Be cautious and curious and ask volunteers for proof of ID.

For groups/organisations

Information and guidance for voluntary and community groups on managing additional risk due to Coronavirus can be found on the Hart Voluntary Action website.

Domestic abuse support service

In response to changing behaviours and routines, Hampshire domestic abuse support services have adapted the way they deliver support so they are as accessible as possible through telephone, direct messaging and email. As well as the Hampshire Domestic Abuse Advice line extending the hours when calls are answered, Aurora New Dawn have set up a 24/7 helpline for victims across Hampshire.

Some face-to-face work is still done where this is essential, for example facilitating access to a refuge. There is capacity within the refuges and the Government have made it clear that people can leave their homes to enable them to travel to a refuge. 

Safer North Hampshire has many helpful tips, including those on safety planning - thinking through different scenarios for how a domestic incident may begin, so that those involved can be prepared and able to react in the best way. 

We would like to draw attention to the range of online key information, help and advice below.  

Local support services: 

  • Aurora New Dawn 24 hour helpline: 02394 216816
  • Victim Care Service: 0808 1781641 Monday – Friday 9am – 5pm (0808 1689111 outside these hours)
  • Nepali Domestic and Sexual Abuse Service: 07741 261387
  • You Trust (support with target hardening and their health advocacy project): 0800 9169878
  • Hart Housing Team: 01252 774420
  • Stop Domestic Abuse (Hampshire): 0330 0165112; email  Monday – Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation)
  • Hampton Trust (perpetrator interventions): 02380 009898;  Monday – Friday 9am – 5pm with service available until 8pm on Tuesdays and Thursday)
  • Hart District Council housing options: 01252 774420; 
  • Citizens Advice Hart: 03444 111 306; 

 National domestic abuse helplines and websites: 

Further guidance on COVID-19 and domestic abuse can be found on the Government website.


Please be aware that across the Country recently there has been a new trend in fraud related to Coronavirus, or COVID-19. 

Scams include online shopping through selling bogus goods or services & phishing emails attempting to trick people into opening malicious attachments to gain personal information. The advice is simple, if you need support please contact the Council in the first instance and we can direct you.

If you think you have been the victim of a scam, then speak to your bank immediately and report any fraud to Action Fraud ( on 0300 123 2040.

You can get further information on dealing with scams and fraud by contacting the Citizens Advice Consumer helpline via 0808 223 1133,

If you witness scammers in your area, or have any concerns, you should contact Hampshire County Council’s trading standards department