We are working hard to minimise disruption to our services as a result of the coronavirus situation. However, in some cases services may be disrupted due to staff absence or official advice from the government.
In line with Government guidelines, our officers are continuing to work remotely.
For general information or renting through the Council’s Housing Register please telephone 01252 774420. Alternatively, you can email email@example.com and they will put you in touch with the relevant team.
Community asymptomatic (no symptom) coronavirus testing - landlord/contractor advice
We are operating rapid community testing for eligible residents. You can book a test if you are unable to work from home and your company (if applicable) does not offer testing, and/or you are classed as a critical worker.
Landlords carrying out repairs and safety inspections (permitted under the national lockdown) and any contractors working in people's homes may be eligible for testing.
You must be:
• Over 16 years of age
• Not displaying symptoms of COVID-19
For more information and to book a test please visit our health and wellbeing page.
Our Engagement and Support Team can provide you with information, assistance and advice to help you to resolve your housing situation if you are at risk of homelessness.
If you would like to talk to our Engagement and Support officers about your current housing situation, our telephone line is open from 8.30am to 5.00pm Mon-Thurs and 8.30am to 4.30pm on a Friday. For genuine emergency homelessness outside of office hours, customers should telephone 01252 622122 when further information will be given about contacting our out-of-hours service supplier. Please note that this service may be under pressure in the current situation.
Coronavirus (C0VID-19) affects everyone in our community, especially the most vulnerable. We will continue to work closely with partners to support people who are homeless or rough sleeping in our district.
If you see a person you believe may be rough sleeping you can report in two ways:
- Contact the Engagement and Support team directly via emailing firstname.lastname@example.org or call 01252 774239
- Report via Streetlink, the national rough sleeper reporting line (you can also download an app) or call 0300 500 0914
Our telephone line is open from 8.30am to 5.00pm Mon-Thurs and 8.30am to 4.30pm on a Friday. For genuine emergency homelessness outside of office hours, customers should telephone 01252 622122 when further information will be given about contacting our out-of-hours service supplier. Please note that this service may be under pressure in the current situation.
If the person needs urgent medical attention or you have a concern for welfare, please dial 999 for an ambulance or police.
We will continue to offer emergency assistance and advice to anyone rough sleeping in Hart. Homelessness assessments will generally be undertaken by telephone.
We have continued to keep this service running with minimal disruption so far and it is continually under review. Properties will be advertised where available.
If you have been asked to provide any documents, these should be scanned or photographed and sent to email@example.com; if you are unable to do this, we may extend the time you have to provide documentation or, alternatively, they can be dropped off at the Civic Offices.
If you are having difficulties paying your rent, please contact your landlord in the first instance.
The government has announced measures to prevent loss of accommodation due to rent arrears if they have arisen because of the impact of the coronavirus situation.
If you are having difficulties paying your mortgage, please contact your mortgage lender. The government has advised that mortgage holidays can be taken during this period which will need to be agreed with your lender.
For further advice please contact us on 01252 774232 or firstname.lastname@example.org.
Social housing tenants
Social housing tenants experiencing hardship and difficulties in paying rent may find the following numbers useful: