Covid-19 Housing

We are working hard to minimise disruption to our services as a result of the coronavirus situation. However, in some cases services may be disrupted due to staff absence or official advice from the government.

Contacting us

Due to our offices being closed and to minimise contact with the public in line with Government guidelines, face to face appointments have been cancelled.

If you need advice and assistance, please call 01252 774239 or email housing@hart.gov.uk.

Our telephone line is open from 8.30am to 5.00pm and 4.30pm on a Friday. For genuine emergency homelessness outside of office hours, customers should telephone 01252 622122 when further information will be given about contacting our out-of-hours service supplier. Please note that this service may be under pressure in the current situation.

Rough sleeping and homelessness

Coronavirus (C0VID-19) affects everyone in our community, especially the most vulnerable. We will continue to work closely with partners to support people who are homeless or rough sleeping in our district.

We encourage people to report any concerns they may have about rough sleepers. If you see a person you believe may be rough sleeping you can report in two ways:

  • Contact the Engagement and Support team directly via emailing housing@hart.gov.uk or call 01252 774239
  • Report via Streetlink, the national rough sleeper reporting line (you can also download an app) or call 0300 500 0914

Our telephone line is open from 8.30am to 5.00pm and 4.30pm on a Friday. For genuine emergency homelessness outside of office hours, customers should telephone 01252 622122 when further information will be given about contacting our out-of-hours service supplier. Please note that this service may be under pressure in the current situation.

If the person needs urgent medical attention please dial 999 for an ambulance.

We will continue to offer emergency assistance and advice to anyone rough sleeping in Hart. Homelessness assessments will generally be undertaken by telephone.

Lettings service

We continue to try to keep this service running however we are keeping this continually under review. Properties will be advertised where available, however some of our Housing Associations have suspended lettings over the next few weeks and therefore in addition to this for those who have been successful recently it may also mean a delay to your potential moving dates. Please keep an eye on harthomes.org.uk or call 01252 774239 for further information.

Submitting documents 

If you have been asked to provide any documents, these should be scanned or photographed and sent to housing@hart.gov.uk if you are unable to do this, we may extend the time you have to provide documentation so that it can be submitted to our offices once open again.

Paying your rent or mortgage 

If you are having difficulties paying your rent, please contact your landlord in the first instance.

The government has announced measures to prevent loss of accommodation due to rent arrears if they have arisen because of the impact of the coronavirus situation.

If you are having difficulties paying your mortgage, please contact your mortgage lender. The government have advised that mortgage holidays can be taken during this period which will need to be agreed with your lender.

For further advice please contact us on 01252 774232 or housing@hart.gov.uk.

The government has issued the following guidance for landlords and tenants.

Social housing tenants

Social housing tenants experiencing hardship and difficulties in paying rent may find the following numbers useful

Important information

On 26 March 2020 the Government issued new guidance for landlords and tenants in England and Wales. It confirmed that from 27 March 2020 the court service will suspend all ongoing housing possession action – this means that neither cases currently in the system or any about to go in the system can progress to the stage where someone could be evicted.

This suspension of housing possessions action will initially last for 90 days, but this can be extended if needed. This measure will protect all private and social renters, as well as those with mortgages and those with licenses covered by the Protection from Eviction Act 1977.

For further advice please contact our housing advice team on 01252 774239 or email housing@hart.gov.uk or you can read the full legislation here

Call for spare accommodation

To help key workers and the homeless during the COVID-19 outbreak, the Hart District Council Housing team is calling for any guest houses, bed and breakfasts or hotels near the district to notify us of any vacancies they can offer.

If you would like to help, please contact our Tenancy Sustainment Officer by emailing claire.boxall@hart.gov.uk or calling 01252 774239

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