Complaints form

You can use this form to tell us about an issue you've experienced or make a formal complaint. You can also use this form to write a compliment about our services. If you would like to find out more about how we manage issues and complaints, go to our Complaints Policy.

Please provide as many details as possible when completing the form. Any information you provide using this form will be processed in line with Hart District Council Privacy Policy 

Informal stage

Before reaching the formal stage, we will try to resolve issues quickly and efficiently without having to raise as a formal complaint. We will work with you to try and resolve the issue within 10 working days.

If you're contacting us about an issue for the first time, please provide as much detail as you can to help us resolve your issue.
If you know the team who will be able to resolve your issue, please select from the drop list. You can select multiple teams. If the team is not listed or you are unsure, please select "other"

Your contact details

If you would like us to investigate and respond to you, please provide your contact details below

Files must be less than 5 MB.
Allowed file types: jpg jpeg png pdf doc docx ppt.

Stage 1 complaint

If you have reported your issue but it hasn't been resolved or wish to go straight to Stage 1 of the formal complaints process, you can use this form. We'll do our best to resolve it within 10 working days. We are unable to fully investigate anonymous complaints.

Please include the date the complaint occurred and as much detail as possible. If you spoke to a member of staff about this complaint, you should include the name of the Officer.
We will require confirmation from the person that they have given permission for you to act on their behalf.

Your contact details

If you would like us to investigate and respond to you, please provide your contact details below

Files must be less than 5 MB.
Allowed file types: jpg jpeg png pdf doc ppt.

Stage 2 complaint

If you remain dissatisfied with our Stage 1 response, you can ask for it to be reviewed by the relevant Head of Service.This will be Stage 2 of the Council's complaints policy. It would be helpful to let us know your reasons why you feel your Stage 1 complaint is unresolved.

You can only go to Stage 2 when you have completed Stage 1.

Be as specific as possible. You can attach any supporting information as part of your response.
The reference number should be on any written correspondence you received at Stage 1.

Your contact details

To investigate Stage 2 complaints, we will need your contact details. You can provide these below.

Files must be less than 5 MB.
Allowed file types: jpg jpeg png pdf docx ppt.

Compliment

Thanks for taking the time to send us your compliment. We do forward all compliments to the manager of the relevant team to see.

If you know the Officer, team or service you are complimenting, let us know and we will make sure we pass on your comments to them.

Your contact details

If you would like us to acknowledge your compliment, please provide your contact details below.