Business rates

Business Rates, the commonly used term for non-domestic rate are charged on most non-domestic premises. This includes most commercial properties such as shops, offices, pubs, warehouses and factories. If you use a building or part of a building for business, you will probably have to pay Business Rates.  The Council uses the rateable value provided by the Valuation Office Agency to calculate how much you should pay on behalf of Central Government.

All non domestic properties have a rateable value which is set by the Valuation Office Agency, and broadly represents the annual rent the property could be expected to achieve on the open market on a certain date.

Business Rates are calculated by multiplying the rateable value of the property by the national poundage (known as the multiplier), which is set by the government each year. To calculate your Business Rates on GOV.UK.

Useful information

More information on Council services for businesses, please visit our business webpages.

View your Business Rates Account online and look up the amount of your next installment. If you've not already done so register for an online account. You can also submit further evidence if you need to. 

Covid Additional Relief Fund (CARF) – Rate Relief

This is Government funded relief to assist those ratepayers whose businesses have been (and continue to be) affected by the pandemic but that are ineligible for existing support linked to business rates.

Potential eligible ratepayers have been written to and where eligible the relief will be applied automatically.

The application process has now closed.

Can I reduce my bill?

Depending on your circumstances, you may be eligible for Exemption from Business Rates or for Rates Relief. For further details visit the GOV.UK Guide to Business Rates. You can apply by using the forms below.

The Government has announced that it will provide Business Rates Retail Relief of up to £1000 to all occupied retail properties with a rateable value of £50,000 or less that are wholly or mainly being used as shops, restaurants, cafes and drinking establishments in each of the years 2014/15 and 2015/16.  

Small Business Rates Relief 2017/18

If your rateable value does not exceed £15,000 and you only pay rates on one property or your other properties each have a rateable value which does not exceed £2,899, you may be entitled to Small Business Rates Relief.

For a property with a rateable value of not more than £12,000, the ratepayer may be entitled to receive 100% reduction in their rates bill.

Can I appeal against my property’s valuation?

The Valuation Office Agency values all business properties for business rates.  The valuation is based on information the Valuation Office Agency holds about your property. View and update this information

You can contact Valuation Office Agency via the website . If you are unable to use the online service you can call on 03000 501 501.

Ways to pay business rates

The Business Rates financial year runs from 1st April to 31st March each year and are paid by 10 monthly installments (April to January), due on the first of each month.

Ways to Pay:

  • Direct Debit is the easiest way to pay your bill, the payments are made automatically on the 1st of each month. You can phone us to set up your direct debit or download the Direct Debit form.
  • On-Line through our online payment system.

You can also pay by phoning 01252 622122.

Freedom of Information

We receive a number of requests for information about business rates on commercial properties. To help answer these requests we publish specific information.

Please note that we cleanse this information before publishing and remove the names of individuals, as this data is exempt.

Business Rates – Retail Rates Relief 2022/23

At the Budget on 27th October 2021, the Chancellor announced the introduction of a new business rates relief scheme for Retail, Hospitality and Leisure properties.

The 2022/23 Retail, Hospitality and Leisure Business Rates Relief scheme will provide eligible, occupied, retail, hospitality, and leisure properties with a 50% relief, up to a cash cap limit of £110,000 per business. The property must be occupied (i.e. open/trading), and allow reasonable access to visiting members of the public. 

To qualify for the relief the business property should be wholly or mainly used for retail purposes.

Please note that the following businesses will no longer qualify for relief from 1 April 2022:

  • Employment agencies
  • Estate and letting agents
  • Betting shops

Under the cash cap, no ratepayer can in any circumstances exceed the £110,000 cash cap across all their hereditaments in England. This cash cap applies at a group company level – holding companies and subsidiaries cannot claim up to the cash cap for each company. It also applied to organisations that, although not a company, have such an interest in a company that they would, if they were a company, resulting in its being the holding company.

UK subsidy rules

The Retail, Hospitality and Leisure Relief Scheme is subject to the subsidies chapter within the UK-EU Trade and Cooperation Agreement.  The subsidies chapter within the Trade and Cooperation Agreement only applies to subsidies over the value of approximately £343,000 per beneficiary over a three-year period consisting of the current financial year and the two previous financial years (the small amounts of financial assistance limit).

Retail Rate Relief discounts granted in 2020/21 or 2021/22 do not count towards the limit. Covid business grants received from local government and any other subsidy claimed under the small amounts of financial assistance limit over the three-year period should be counted. Find out more information about this.

If you have not exceeded the cash cap, use this form to apply. 

How to contact Business Rates


Phone: 01252 622122