Business rates

Business Rates (the commonly used term for non-domestic rate) are charged on most non-domestic premises, including most commercial properties such as shops, offices, pubs, warehouses and factories. If you use a building or part of a building for business, you will probably have to pay Business Rates.  The Council uses the rateable value provided by the Valuation Office Agency to calculate how much you should pay on behalf of Central Government.

All non domestic properties have a rateable value which is set by the Valuation Office Agency, and broadly represents the annual rent the property could be expected to achieve on the open market on a certain date.

Business Rates are calculated by multiplying the rateable value of the property by the national poundage (known as the multiplier), which is set by the government each year. To calculate your Business Rates on GOV.UK.

Useful information

More information on Council services for businesses, please visit our business webpages.

For Business Rates Local Discount Relief please visit the Local Discount Relief webpage.

View your Business Rates Account online and look up the amount of your next instalment. If you've not already done so register for an online account. You can also submit further evidence if you need to. 

Can I reduce my bill?

Depending on your circumstances, you may be eligible for Exemption from Business Rates or for Rates Relief. For further details visit the GOV.UK Guide to Business Rates. You can apply by using the forms below.

The Government has announced that it will provide Business Rates Retail Relief of up to £1000 to all occupied retail properties with a rateable value of £50,000 or less that are wholly or mainly being used as shops, restaurants, cafes and drinking establishments in each of the years 2014/15 and 2015/16.  

Small Business Rates Relief 2017/18

If your rateable value does not exceed £15,000 and you only pay rates on one property or your other properties each have a rateable value which does not exceed £2,899, you may be entitled to Small Business Rates Relief.

For a property with a rateable value of not more than £12,000, the ratepayer may be entitled to receive 100% reduction in their rates bill.

Business rates appeals

Full details about Business Rates Appeals are available on the Gov.UK website.

You need to request an appeal form from the Valuation Office, this can be obtained from the Valuation Office Agency.  Alternatively you can write to them at 2nd Floor, Overline House, Central Station, Blechynden Terrace, Southampton, SO15 1GW.

Ways to pay business rates

The Business Rates financial year runs from 1st April to 31st March each year and are paid by 10 monthly instalments (April to January), due on the first of each month.

Ways to Pay:

  • Direct Debit - Direct Debit is the easiest way to pay your bill, the payments are made automatically on the 1st of each month. You can phone us to set up your direct debit or download the Direct Debit form.
  • On-Line - through our online payment system.

You can also pay by phoning 01252 622122.

Freedom of Information

We receive a number of requests for information about business rates on commercial properties. To help answer these requests we publish specific information.

Please note that we cleanse this information before publishing and remove the names of individuals, as this data is exempt.

NNDR Credits

We will no longer publish our business rate credits on our website, and exempt these requests under Section 31(1)(a) - Law enforcement. Disclosure of this information would be likely to prejudice the prevention or detection of crime.

How to contact Business Rates


Phone: 01252 622122