We’re making some improvements to your Revenues and Benefits service. These improvements will allow you to set up your own online account so you can see your Business Rate, Council Tax and Benefit details at a time that suits you. For example you will be able to view your payment record, check any outstanding amounts, inform us of any changes of circumstance, submit your digital benefits and discounts applications and opt to receive your Council Tax bills electronically.
From the end of October we will be upgrading our Revenues and Benefits computer systems to enable us to provide these new services in the New Year. Whilst we upgrade our systems we will be working hard to minimise any impact to customers. However it may take us a little longer than usual to process documents submitted to us during the upgrade period so if you do experience a slight delay in our response, please bear with us and we apologise for any inconvenience caused.
By investing in our Revenues and Benefits computer systems, we will be able to deliver an improved customer experience with greater flexibility to meet the demands of your busy lives.
For more information on what is happening to the Revenues and Benefits Service please see the FAQ information sheet.