Complaints

What to do if you have a complaint

If you have a complaint about our handling of a FOI request or wish to appeal against our decision, please use Hart's complaints procedure.

A complaint may be submitted, in the first instance, to the Service FOI Contact who initially handled the request. They will try to, where possible, resolve the complaint.

Complain by Post

Please fill in the PDF Complaint Form (see downloads area to right) and send your complaint to:

Hart District Council
Civic Offices
Harlington Way
Fleet
Hampshire
GU51 4AE

Complain by E-mail

This document is also available in Microsoft Word format (see downloads area to right) for electronic submission. Please email the completed form to: foi@hart.gov.uk

If you are dissatisfied with the outcome of Hart’s internal complaints procedure, you can contact the Information Commissioner, who will investigate the complaint and take any necessary action.

The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 01625 545 700
Email: mail@ico.gsi.gov.uk

http://www.informationcommissioner.gov.uk/