Service Charter

What the Environmental Health Pest Control Service does

We will:

• provide a chargeable treatment service (free for residents on certain benefits) to domestic premises for some specified pests which present a recognised public health threat
• advise on aspects of pest control
• provide a chargeable service for any treatments in commercial premises and for other specified pests in domestic premises
• investigate complaints about pests
• take formal action against offenders where other action is unsuccessful

Our Standards

We undertake to:

• treat rats, mice, cockroaches, wasps nests and fleas for a charge; (please telephone for the current rates)
• respond to complaints about rats, mice, fleas and cockroaches within three working days, or immediately if it is agreed that there is imminent danger to personal safety
• advise you when you contact us of the likely treatment date for wasps nests and not exceed this by more than one working day
• ensure that all complaints, unless otherwise agreed, remain confidential
• keep you informed about the progress of the investigation
• try to advise you of the options available to you if we are unable to help with your enquiry
• respond within three working days of receipt of other requests for service, although for letters, which often contain more complex requests, we will respond within a maximum of ten working days
• carry out surveys to discover the underlying needs of our customers

We always strive to provide a quality service.

If you would like to arrange a visit from our pest control officer or would like advice on pest control please contact us.