Service Charter

One area of activity is the Dog Warden Service, where Hart:

• advises, and responds to requests to give talks, on responsible dog ownership
• collects stray dogs
• finds good homes for strays which are not claimed
• notifies the police and neighbouring local authorities with details of strays found in the district
• returns stray dogs to their owners oenforces the Dog Fouling laws where they apply within Hart District
• monitors the district for contamination of public places by dog mess and takes remedial action
• takes formal action against offenders where other action is unsuccessful
• advises on control of noisy dogs
• takes action under the Dangerous Dogs Act

Our Standards

We undertake to:

• immediately respond to dangerous dog incidents
• collect within one working day a stray dog which has been found and is now restrained and under control
• pass information about strays to neighbouring local authorities and the police within three working days
• return stray dogs to their owners within two working days of being claimed on receipt of proof of ownership and full payment of our fees (current charges available on request)
• respond within three working days of receipt of other requests for service, although for letters, which often contain more complex requests, we will respond within a maximum of ten working days
• try to advise you of the options available to you if we are unable to help with your enquiry ocarry out surveys to discover the underlying needs of our customers

We always strive to provide a quality service.

If you have any enquiries or wish to make a complaint in relation to a dog matter, please contact us, or register your details online using the link to the complaint form or request for information form to the right of this page.