The aim of the Environmental Health & Licensing Department is 'to promote and regulate a safe & healthy environment for the people living and working in Hart'.
The Environmental Health & Licensing Department is here to protect people within Hart's area from several sources of danger, ranging from infectious diseases, Health and Safety at work to water supplies, atmospheric pollution to food safety. Browse through these pages to find out more.
The Environmental Health pages, containing information relating to topics such as Health and Safety and food premises, can be found by navigating through Business then Health and Safety. We also provide regaulr updates on related topics on our facebook page.
Help and advice
We are always willing to give advice on any of the matters addressed by the Environmental Health department. To obtain advice or make a service request/complaint with regards to any of these matters you can call in at the Civic Offices, contact us, or submit an information request or complaint online using the link to the right of the page. Staff are usually available to assist with your enquiries between 08.30am and 4.30pm Monday to Friday, however if you wish to see a particular member of staff it is advisable to make prior arrangements.
Help us to help you
There are several things that you can do to help us provide a quick and efficient service:
•If you are calling about a matter which we have already discussed with you, please quote the reference number for your service enquiry. It is printed in the heading of our correspondence with you, so have a previous letter to hand when you call.
•If you are complaining about a specific building or other premises, please ensure that you have an accurate address when you contact us.
•Be aware that most of the officers are out of the office for most of the day, so if you are unable to talk to the person you want immediately, please be patient and someone will get back to you.
How can we improve the service?
If you should experience any problems, have suggestions regarding the service, or you are dissatisfied with our service in any way please contact us. Any complaints about the service will be investigated and responded to, in writing, within ten days. If due to the nature of the complaint the investigation cannot be completed within ten days, you will be informed in writing, letting you know when to expect a full response.
You may also wish to speak to your local District Councillor, and we will be happy to assist you with the relevant contact details. If your complaint is not resolved or dealt with to your satisfaction, ask for a copy of our Corporate Complaints Policy. The leaflet explains in detail how you can pursue the matter further.
By contacting us you can help us improve our service to you.
FOR PRIVATE WATER SUPPLY AND SAMPLING INFORMATION PLEASE REFER TO ENVIRONMENT PAGE UNDER WATER (ON LEFT OF PAGE) FOR LINKS FOR ADVICE.