Customer Care Charter  

The Council recognises that Customer Care is an important hallmark of any successful organisation. The Council is committed to providing services that are consistent and of good quality.

In view of this, Hart has adopted a Customer Care Charter setting out the approach staff should take in providing customer care.

Attitude

• Positive in outlook
• Neat and well groomed
• Sincere and enthusiastic both in voice and manner
• Welcoming to customers
• Ready to take initiative
• Resourceful
• Courteous & respectful

Being Informed About

• Services provided
• Relevant policies
• Service Plans
• Changes in procedure
• Changes in organisational structures

Do your best

• Establish good work habits; i.e. be neat, tidy and punctual and right first time
• Be Loyal - Projecting the Council, Service and team in a good light
• Be co-operative - Do the job willingly and work as a united team
• Be inventive - Look for ways of improving the service we offer
• Enjoy your work - Be positive and helpful