Customer Access Strategy

Hart District Council is committed to improving access to services for residents and all other Council Customers.

The Customer Access Strategy defines the Council’s aims and objectives for customer contact. It details a consistent approach which will make customer interactions with the Council both convenient and appropriate.

As a Council we want to ensure that our services are:

• Customer focused and friendly
• Cost-effective
• Integrated and co-ordinated
• Responsive, appropriate and flexible

We also need to ensure that we deliver our services in a timely and efficient manner with consistent standards, using appropriate technology and processes to reflect both customer need and Council policy.

The strategy document may be viewed or downloaded using the link in the "Downloads" panel to the right of this page.