Comments and Complaints

Comments

The staff at Hart District Council hope that you will be happy with all the services you receive from us. Most of the time we get it right and we’d love to hear from you when we do.  Please click here to tell us.

Making a Complaint - Our Promise

Hart District Council promises to respond to and deal with complaints in a positive, timely and courteous manner to resolve problems and conflicts effectively, and to promote effective working practices throughout the council.

If you are unhappy about the way a Councillor has behaved, you can complain to the Standards Committee.  More information about the process can be found on the Complaints against councillors page.

A complaint can be made in person at any of the council establishments, to officers or members, by telephone, in writing or by e-mailing: Complaints@hart.gov.uk.

• STEP ONE - Talk directly to the Officer concerned.  We aim to resolve everything at this stage.
• STEP TWO - If you are still unhappy, talk, e-mail or write to the Head of Service concerned.  It is essential that you tell us you have already spoken to an Officer about it.
• STEP THREE - If, following steps one and two you are still unhappy please submit your complaint in writing to the Chief Executive.

We will acknowlege your complaint within 1 working day and seek to respond within 10 working days (2 weeks).

A leaflet outlining the procedure for complaining to the Council can be obtained by ringing 01252 622122 - or it is available to download from the "Downloads" panel to the right of the screen. Alternative formats are available such as braille, large print and alternative languages.

If you are unhappy with the response you get from us you can then contact the Local Government Ombudsman but it is important that you complete the Council's Complaints Procedure PRIOR to contacting them.