A-Z of Services
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Abandoned Vehicles
The Council operates the DVLA devolved powers to remove untaxed vehicles from the public highway. By having the DVLA devolved powers, the Council are able to remove untaxed vehicles from the public highway, and subject to certain exceptions, from private areas. It is hoped that the powers will help to reduce the number of abandoned vehicles, incidents of vehicle crime, vandalism and uninsured drivers. Full details can be found on the web page:
http://hampshire.firmstep.com/popup.aspx/RenderForm/?F.Name=nzMoBGJTRg3
Parking Services -Tel: 01252 625990
Access for People with Disabilities
The Council provides a number of facilities and services to improve access for people who have disabilities:
Advice on Building Regulations: Building Control Section - 01252 774422 or 774423
Design guidance for developers: Development Control Section - 01252 774419
Disabled facilities grants for access to your own home: Housing Section - 01252 774420
Elections - All polling Stations are required to be accessible by disabled persons.
Access to Leisure Facilities
Hart and Frogmore Leisure Centres and the Council's Community Centres are fully equipped for disabled access.
Accessible Housing
The Council encourages the provision of houses designed for easy access by people with disabilities.
Development Control Section - Tel: 01252 622122
See also:
Disabled People - House Adaptations
Accommodation Providers in Hart
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Bats
See: The Bat Conservation Trust, English Nature
Housing Benefits
Benefit Fraud
Births
Registrar of Births, Death and Marriages
Blocked Drains and Sewers Link
The Council can inspect defective drains, private sewers and septic tanks serving properties in the District and advise on remedial action.
A copy of the Thames Water maps or the public sewerage system is available for public inspection at the Civic Offices.
Environmental Health section 01252 774421
See also: Sewers - Maintenance , Flooding
Blue Badge Scheme (Disabled Parking)
Burglar Alarms
See: Town Centre Security
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Caravan Sites
The Council licences privately owned caravan sites and will give advice and investigate complaints.
Environmental Health Section - Direct Dial: 01252 774421
The Council is responsible for the provision of off-street parking and currently operates car parks at Church Road, Victoria Road and Gurkha Square, Fleet; Blackwater; Reading Road, Hook; Palace Gate and The Bury, Odiham and at Hartley Wintney. On Saturdays, Sundays and Bank Holidays only, the car parks at the Civic Offices, Admiral House and Flagship House are also available to the public.
Car Park Enquiries - 01252625990
Carnivals
Fleet & District Carnival Association
CCTV
Also see Town Centre Security
Census The National Census is taken every ten years by the Office for National Statistics.
Charity Relief
80% rate relief is granted as of right to any organisation that has charitable status, provided that the property is occupied for the purposes of the Charity. The Council also has the discretion to grant up to 100% discretionary relief to certain other non-profit making organisations.
Revenues Section - Tel: 01252 774444
Charity Stall
A pitch in Gurkha Square car park, Fleet Road, is available on Saturday Market day free of charge to charities.
To book contact Polly's Mobile Caterers 07930 335892 who manage the market on the Council's behalf
Composting
Compulsory Purchase Order
The Council sometimes has to make a compulsory purchase order for the acquisition of land or buildings.
Planning Enquiries- 01252 774419
Conservation
The Council is empowered to protect buildings and areas that are of architectural or historical interest.
This is done by the creation of Conservation Areas and Listing Buildings. Advice on all aspects of conservation can be given:
- Grant aid is available for the repair of historical buildings that are at risk (see: Historic Buildings)
- Policies & proposals for Conservation Areas
- Trees in conservation areas (see: Trees)
- Demolition of buildings in conservation areas (see: Planning Applications)
Contravention of Planning Control
Community and Customer Services
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Dead Animals
The Council will respond to requests to remove and dispose of dead animals on the highway.
Waste & Recycling Section - Tel: 01252 622122
Deaths
See: Registrar of Births, Death and Marriages
Decorating - for Elderly and Disabled People See: Housing Association
Direction signs See: Street Signs
Disabled People - House
Home improvement grants are available in approved cases to help disabled people who need special adaptations to their home.
Housing Section - Direct Dial: 01252 774420
Disabled Parking (Blue Badge Scheme)
Drainage
See: Public Sewer Records
Sewers - Maintenance
Dumping See: Fly Tipping
Dustbins
See: Refuse Collection
Refuse - Special Collection Service
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Education
A list of schools can be found in our links page
Hampshire County Council is responsible for education.
Contact the Area Education Office - Telephone 01252 812333
See also: School Travel Plans
Elvetham Heath Local Nature Reserve
Emergency Alarm Systems See: Careline
Emergency Housing Repairs See: Housing Associations
Emergency Planning
The Council is responsible for ensuring that plans are made to deal with emergencies that may happen in the District.
Emergency Planning Co-ordination - Extension 4126
Entertainment Licences See: Licenses and Permits
Environment
See: Air Pollution
Conservation
Nature Conservation
Noise Control
Recycling
Environment Agency
The Environment Agency is responsible for flood defence and maintenance on the Rivers Blackwater, Whitewater and Hart.
Telephone - 01764 535000
Environmental improvements
The Council undertakes a programme of environmental improvements within the District and will consider suggestions for improvement from the community.
Leisure and Environmental Promotion section- 01252 622122
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Fire
See: Hampshire Fire & Rescue Service, Hampshire County Council
Fire Escapes
The Council, under Building Regulations, makes sure that there are adequate means of escape in case of fire in various buildings.
Building Control Section - 01252 774423
Fleet Lions Club 01252 616998 - Lions Community Store. Hire of items for charitable events etc
Fleet Pond SSSI See also Fleet Pond Society
Fleet Town Centre See Town Centre
Fly Tipping
The Council will remove fly tipped materials from the highway or Council owned land.
Waste Management Section - 01252 622122
Footpaths See: Public Footpaths
Furniture Collection
Good quality furniture can be donated for re-distribution to those in need. Free collection by volunteers.
See Fleet Lions Club - 01252 616998
Refuse - Special Collection Service
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Garages to Let (Non Residential) See: Hart Housing Association
Garden Waste
Gritting
Road gritting is the responsibility of Hampshire County Council.
Gypsies and Travellers
The District Council provides advice to, and about, gypsies and travellers.
Housing Services - 01252 774420
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H
Harassment of Tenants See: Tenancy Relations - Private Tenants
Hart Housing Association (Sentinel Housing Group)
Hart Neighbourhood Centre
Hart Voluntary Action 01252 815652
Highways
Hampshire County Council is responsible for the repair and maintenance of all adopted roads, footpaths and street lighting within the District.
To view future road works see Hampshire County Councils website
Or contact: Hampshire Highways Tel: 0845 6035633, email: roads@hants.gov.uk
Hostel Registration
All private sector hostels and certain other types of hostel, such as those run by voluntary organisations, have to be registered with the Council. This helps the Council to ensure that decent standards of accommodation are being provided.
Housing Section - 01252 774420
House to House Collections See: Licences and Permits
Houses in Multiple Occupation
The Council can help tenants who live in bedsits, flats or shared accommodation by requiring landlords to undertake necessary repairs and improve amenities. This includes repairs and improvements to bathrooms and kitchens, provision of space heating and means of escape from fire and reduction of over- crowding. Housing Section - 01252 774420
Housing Associations
Sentinel
The Hyde Group
Thames Valley Housing
Housing Repairs
Home owners should refer to Private Sector Housing. If you are a Housing Association tenant, you should contact your housing association.
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Improvement Grants
See: Disabled People - House Adaptations , Minor Works Assistance
Infectious Diseases
The Council is involved in the control of infectious diseases and food poisoning. It can offer advice to an organisation, particularly those in the food industry, on action to be taken to prevent the spread of notifiable diseases.
Environmental Health Section - 01252 774421
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Land Drainage
The Council maintains certain strategic watercourses and constructs new works as necessary for the prevention of flooding. Advice can also be given on land drainage matters. Technical and Environmental Services Section - 01252 622122
See also: Environment Agency
Land Use and Development Rights
Landscape Architecture and Planning
Legal Advice
Hampshire County Council provides a useful "hotline" service which provides advice to members of the public and businesses on consumer law issues and general enquiries relating to Trading Standards, Registration, Scientific Services and Coroners.
Telephone: 0845 6030081 (available Monday to Friday, 9am to 5pm. An answering machine is available outside of these hours - people leaving a message will be contacted the next working day.) Email: rsadvice@hants.gov.uk
Lions Club
See Fleet Lions Club
Litter See: Street Cleaning
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Market
See: Charity Stall
Marriage
See: Registrar of Births, Death and Marriages
Medical Rehousing See: Housing Associations
Minor Works Assistance
Financial assistance is available to help certain elderly people with small items of repair and improvement to enable them to stay in their own homes.
Environmental Health Section - 01252 774421
Mobile Scheme - Housing
See: Housing Associations
Monitoring Service
See: Town Centre Security
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Nature Conservation
The Council sets policies on nature conservation in the Local Plan and advises on nature conservation issues in planning. The Council owns and manages several sites of nature conservation interest and may carry out environmental improvement works which benefit wildlife habitats.
See Conservation
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O
Ombudsman
All Departments See: Complaints
Outdoor Sports
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Parking Permits (Residents)
Parking Permits (Residents) There are currently residents parking schemes in operation for several roads in Fleet and Hartley Wintney. Hart issues residents permits on behalf of Hampshire County Council for a period of 12 months. A variety of visitors’ permits are also available for shorter periods. Details of the charges are available from Hart Council.
Parking - 01252 774427
Parking - Public Off Street See: Car Parks
Parks and Open Spaces
The Council maintain around 505 hectares of park land, commons and open space within the District. All are free for the public to enjoy.
Leisure & Environmental Promotion - Tel: 01252 622122
Pavements
Hampshire County Council is responsible for the repair and maintenance of all public footpaths within the district.
Email: HampshireHighwaysNorth@hants.gov.uk
Tel: 01256 764444 See: Highways
Play Equipment in Parks
Play equipment in parks and open spaces is maintained by the Leisure & Environmental Promotion Service.
Leisure & Environmental Promotion - Tel: 01252 774478
Police - 0845 045 45 45 See also: Hampshire County Council
Population of Hart
Hampshire County Council publish Ward & Parish level statistics and forcasts regarding population.
Results from the last Census taken in May 2001 are being distributed by the Office of National Statistics - latest releases for Hart.
Hart Council hold statistics from the 1991 Census for the District.
Electoral Registration - 01252 622122
Public Footpaths
Hampshire County Council is responsible for public footpaths within the District.
Public Sewer Records
Public sewer records are held in the Drainage Section and are available for inspection.
Drainage Section - Direct Dial: 01252 774426
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Repairs and Maintenance for private tenants
The Council can help private sector tenants by requiring landlords to undertake necessary repairs and improvements to their homes. This includes property repairs and provision of bathrooms with hot and cold water supplies and internal toilets. The Environmental Health Section also deals with houses that are unfit for human habitation or are overcrowded.
Housing Section - 01252 774420
Right to Buy - Council Housing
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Schools
See: Education, School Travel Plans
Sewers -Maintenance
Thames Water Utilities Ltd is responsible for the management and maintenance of the public sewerage system.
Thames Water Customer Services - Tel: 08459 200 800
Sheltered Accommodation
See Housing Associations
Signs See: Advertisements and Signs
Street Cleaning
The Council provides road sweeping and de-littering services throughout the District.
Road sweeping and de-littering services are also available at reasonable rates for work within the district.
Tel: 01252 622122
Street Collections See: Licences and Permits
Street Lights
Tel: 0845 603 5633 (HCC Contact Centre, office hours only)
Email: hampshirepfi@ssecontracting.com
Internet: www.hants.gov.uk/street-lighting
Street Naming and Numbering
The Council has responsibility for street naming and numbering - 01252 774227
Street Signs
The Council is responsible for the erection, repair, maintenance and replacement of street name plates. On new developments it is the responsibility of the developer to arrange for the erection of street name plates.The Council also has responsibility for the erection, maintenance and replacement of some minor directional signs' subject to the approval of Hampshire County Council.
Highways Section - Tel: 01252 622122
All other directional and statutory signs associated with Highways are the responsibility of Hampshire County Council.
E-mail: HampshireHighwaysNorth@hants.gov.uk - Tel: 01256 764444
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Taxis
Taxi and Private Hire Licensing Tel: 01252 622122
Tenancy Relations
The Council can help private sector tenants in some disputes with landlords and can prosecute landlords for harassment.
Housing Section - Direct Dial: 01252 774420
Tourism / Tourist Information Centres
Town Centre Fleet Town Centre Manager - 01252 613475 - Promotions etc Hart Centre Manager - (Shopping centre) - 01252 613475
Town Centre Security
The Council operates a Town Centre Security system using CCTV. Cameras at located in Fleet, Hook, Hartley Wintney, Yateley and Blackwater.
Customer & Community Services - Telephone 01252 774494 Also see: Community Safety
Traffic Management See also: Hampshire County Council
Transport
General Transport Information - Hampshire County Council
Call and Go Bus Service
Travel Tokens for Disabled People
Travel Tokens for Elderly People
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Vacant Housing
The Council can require empty properties to be kept secure and free from accumulations of refuse.
Environmental Health Section - Direct Dial 774421
Valuation Lists
See: Rateable Value
Volleyball See: Sports
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Waiting Lists - Council Housing
Water
South East Water is responsible for Domestic water supply. Tel. 0845 301 0845
The Council is responsible for ensuring that all water supplies, both public and private, are wholesome and fit to drink. The Council will at times take samples from water supplies to determine water quality. Private water supplies should be sampled at set frequencies.
For further advice call: Environmental Health Section - Direct Dial: 01252 774421
Also see the following websites: South East Water, Thames Water
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Youth Clubs - Information and Advice
The Hampshire County Youth Service deals with various issues. For information about youth services in your area: Tel: 01252 311786
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