Customer Services

Welcome to Customer Services.

The Housing and Customer Services team at Hart District Council aims to continuously improve the standard of service given to our customers. Whether this is front line services, phone or internet services or facilities throughout the district.

"Putting our Customers at the Hart of everything we do".

The Council's head quarters is at the Civic Offices in Fleet.  The facilities are well signed to allow easy access. and hearing loops have been fitted in the public areas for our customers who are hard of hearing.

The council does  realise that not all residents live in Fleet or have access to transport, which would allow them to visit the civic offices and as such is committed to providing a variety of other services, allowing access from a variety of locations. Other points of access include:

• Telephone
• Web and Email
• Kiosks in the surrounding areas
• Leaflets in many public buildings
• One-stop shop located in Hook
• Community Wardens

An important part of any service is customer feedback and complaints, enabling the council to ensure it is continuously improving the quality of the services offered.  A range of methods and opportunities are available and used to consult and obtain feedback from users.  These include questionnaires, customer comments, on-line surveys, forums, working parties as well as through direct contact.

Many services individually monitor the quality and experiences of people who access them.

The council has a clear complaints procedure which sets out time scales, and the protocol is reviewed annually.  The procedure has been enhanced to include a corporate reporting process through Management Team.

Together all of the above will facilitate a drive towards effeciency and effectiveness in what we do with our limited resources, a greater emphasis on performance management and a growing awareness of the need for greater engagement with the community.

• Customer Care Charter - what you can expect from Council staff
• How to give us comments or to complain - tell us online
• Have your say - the issues we are currently consulting you on
• Past consultations - the isues we have recently consulted you on
• Contacting us - how to get in touch with the Customer Services section
• Your views count - customer survey form, help us to improve the service we provide

return to top of page